Privacy Policy

Last updated: 24/11/2025

At Westhetic, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains in a clear and transparent way how we collect, use, and protect your information when you visit our website or purchase our artwork.

Throughout this policy, “we”, “us”, or “our” refers to Westhetic, and “you” refers to you as a visitor or customer.

1. What personal data we collect

We only collect personal data that is necessary to run our website and sell our art.

a) Information you give us directly

When you place an order, contact us, or create an account, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment confirmation details

  • Messages you send us (for example via email or contact forms)

You can choose not to provide certain information, but this may mean we cannot complete your order or respond to your request.

b) Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Device and browser type

  • Pages you visit and how you use the website

This data is collected using cookies and similar technologies.

c) Information from third parties.

We may receive information from trusted partners such as:

  • Squarespace (our webshop platform)

  • Payment providers (to process your payments)

  • Shipping partners (to deliver your artwork)

These parties only receive the data they need to perform their services.

2. How we use your personal data

We use your personal data for the following purposes:

  • To process and deliver orders

  • Including payment processing, shipping, returns, and customer communication.

  • To communicate with you

  • For order confirmations, customer support, or important service messages.

  • To improve our website and services

  • By analysing how visitors use our site.

  • For newsletters or promotions, where you can always opt out.

  • For security and fraud prevention

  • To keep our website and customers safe.

3. Legal basis (GDPR)

Under EU law (GDPR), we process your data based on:

  • Performance of a contract (e.g. fulfilling your order)

  • Legal obligations (e.g. tax and accounting laws)

  • Legitimate interests (e.g. improving our services, preventing fraud)

  • Your consent (e.g. marketing cookies or newsletters)

4. Cookies

We use cookies to:

  • Make the website work properly

  • Remember your preferences

  • Analyse website performance

  • Improve your shopping experience

You can manage or disable cookies through your browser settings. Please note that blocking cookies may affect how the website functions.

5. Sharing your data

We only share your personal data when necessary, for example with:

  • Payment providers

  • Shipping and fulfilment partners

  • Website and IT service providers

  • We never sell your personal data.

All partners are required to protect your data and comply with GDPR.

6. Data retention

We keep your personal data only as long as necessary:

  • To fulfil your order

  • To meet legal requirements

  • To resolve disputes

When data is no longer needed, it is securely deleted.

7. Your rights

As an EU resident, you have the right to:

  • Access your personal data

  • Correct incorrect data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Receive your data in a portable format

  • Lodge a complaint with your data protection authority

To exercise your rights, contact us using the details below.

8. Children’s privacy

Our website is not intended for children under 18. We do not knowingly collect personal data from children.

9. Data security

We take appropriate technical and organisational measures to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute security.

10. International transfers

If your data is processed outside the EU, we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses, in accordance with GDPR. 

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact

If you have questions about this Privacy Policy or your personal data, please contact:

Westhetic

Email: westhetic.shop@gmail.com

Westhetic is the data controller responsible for your personal data under EU data protection law.